Questions before the road
Everything you need to move with confidence.
Straight answers about pricing, booking, payments, pickup and delivery — before you confirm anything.
Quote and pricing
How is my quote calculated?+
Cajuu sends the route, mileage, vehicle, condition, transport type and pickup date to the same pricing service used by the operation. The returned Basic, Express and Urgent options reflect those details.
Why can a route require manual pricing?+
Unusual vehicles, difficult locations or routes outside automatic coverage may need an operator to review the move. In that case Cajuu will not invent a value; the team will contact you.
Can I transport more than one vehicle?+
Yes. Add each vehicle to the quote so the carrier receives the correct quantity and specifications.
What is the difference between open and enclosed transport?+
Open transport is the standard, cost-effective option. Enclosed transport offers extra protection and is commonly selected for exotic, classic or high-value vehicles.
Booking and payment
Can I reserve with a 50% deposit?+
When online deposit is available for the selected quote, you can pay 50% through secure checkout. The remaining balance and accepted method are shown before confirmation.
Is payment information stored in the form?+
No card data is collected by the quote form. Online payment is handled by the secure payment provider and the server confirms the result.
Can I change details after booking?+
Contact Cajuu as soon as possible. A change to the date, route, vehicle condition or transport type can affect availability and price.
What happens if I need to cancel?+
Cancellation terms depend on the booking stage and carrier assignment. Talk to Cajuu with your quote or order reference for the exact status.
Pickup, delivery and safety
Does the vehicle need to run?+
No, but operability must be declared accurately. Inoperable vehicles may require a winch or different equipment and can change the price.
What happens at pickup?+
The pickup contact confirms access, keys and vehicle condition. The carrier records the inspection and transport documentation before departure.
How do I follow the shipment?+
After confirmation, transport milestones and the available carrier updates stay connected to the same Cajuu record.
Is the vehicle insured during transport?+
Carrier insurance and shipment documents should be confirmed for the assigned transport. Cajuu keeps the relevant operational record attached to the load.
Didn’t find your situation?
Send the route, vehicle and your question directly to Cajuu. You will talk to a person, not another form.